Privacy Policy

Qordova Inc. ("Qordova", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

Information We Collect

We collect the following personal information when you create an account or make a purchase:

Contact Information: Name, email address, phone number
Shipping Information: Mailing address for order delivery
Payment Information: Processed securely by Square; we do not store credit card details
Order Details: Products purchased, sizes, quantities, order history
Account Information: Loyalty points balance, account preferences

How We Use Your Information

Any data collected is used by us for the following purposes only:

Order Management: Processing, fulfilling, and shipping your orders
Points & Rewards System: Tracking your loyalty points balance and redemptions
Marketing Communications: Sending promotional offers, new product announcements, and updates (you can opt out at any time)
Customer Service: Responding to inquiries and resolving issues
Legal Compliance: Meeting tax, accounting, and regulatory obligations

We Do Not Sell Your Data

Qordova does not sell, rent, or trade your personal information to third parties for any purpose. Your data is yours, and we respect that. We only use your information for the purposes listed above.

Third-Party Services

We use trusted third-party services to operate our business:

Square: Secure payment processing
NetParcel: Shipping label generation and tracking

These providers only receive information necessary to perform their services and are bound by their own privacy policies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for tax and accounting purposes. You may request deletion of your account and personal data at any time through your account settings.

Your Rights Under PIPEDA (Canada)

Under PIPEDA, you have the right to:

Access your personal information we hold
Request correction of inaccurate information
Withdraw consent (subject to legal or contractual restrictions)

To exercise these rights, contact us at support@qordova.co.

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Data Portability: Request your data in a machine-readable format
Right to Object: Object to processing of your data for marketing purposes
Right to Restrict Processing: Request limitation of how we use your data

Legal Basis for Processing: We process your data based on:

Contract Performance: To fulfill orders you place with us
Consent: For marketing communications (which you can opt out of anytime)
Legal Obligations: To comply with tax and accounting requirements

To exercise your GDPR rights, email support@qordova.co. We will respond within 30 days.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights:

Right to Know: Request what personal information we collect, use, and disclose about you
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out of Sale: We do not sell your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising these rights

We Do Not Sell Your Personal Information. Qordova does not sell, rent, or share your personal information with third parties for their marketing purposes.

To exercise your California privacy rights, email support@qordova.co or use the account deletion feature in your account settings.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All transactions are encrypted using SSL/TLS technology.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

For privacy-related inquiries or concerns, please contact:
Email: support@qordova.co
Location: Winnipeg, Manitoba, Canada